Privacy Policy
Last Updated: March 25, 2026
SuperClass Car Service ("we," "us," or "our"), located at 1831 Grand Concourse, Bronx, NY 10453, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (superclasscar.com), mobile application, or services.
1. Information We Collect
Personal Information: When you book a ride, contact us, or create an account, we may collect:
- Name, email address, phone number
- Pickup and dropoff addresses
- Payment information (credit/debit card details processed securely via third-party processors)
- Medicaid ID and insurance information (for NEMT services only)
- Special accommodation needs (e.g., wheelchair accessibility)
Automatically Collected Information:
- IP address, browser type, operating system
- Pages visited, time spent on pages, referring URLs
- Device information and unique device identifiers
- Location data (with your consent, for ride services)
2. How We Use Your Information
- To provide and manage transportation services
- To process bookings and payments
- To verify Medicaid eligibility for NEMT services
- To communicate ride confirmations, updates, and ETAs via SMS and email
- To respond to inquiries and provide customer support
- To improve our services, website, and mobile application
- To comply with legal obligations and regulatory requirements
- To detect and prevent fraud
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, SMS providers, and technology partners who help us operate our services
- Insurance/Medicaid: To verify eligibility and process claims for NEMT services
- Legal Requirements: When required by law, subpoena, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. NEMT-related records are retained as required by applicable healthcare regulations. You may request deletion of your data by contacting us.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications and SMS messages
- Do Not Sell: We do not sell personal information, but you may submit a request via our Do Not Sell page
To exercise these rights, contact us at (718) 367-2222 or email us at info@superclasscar.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. New York SHIELD Act Compliance
In compliance with the New York SHIELD Act, we maintain reasonable safeguards to protect the security, confidentiality, and integrity of private information, including medical and health insurance information. In the event of a data breach involving private information, we will notify affected individuals within 30 days as required by law.
11. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act. Please visit our Do Not Sell My Personal Information page for more information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy, contact us at:
SuperClass Car Service
1831 Grand Concourse, Bronx, NY 10453
Phone: (718) 367-2222
Email: info@superclasscar.com